PRIDS
As a UX/UI Designer at INCATech, I supported the design and modernization of the Personnel Recovery Information Data System (PRIDS) for the Joint Personnel Recovery Agency (JPRA). PRIDS is a mission-critical platform for military personnel to collect, manage, and analyze complex personnel recovery data, to support informed decision-making during recovery operations.
Because these applications support sensitive government operations, I can't publicly share interface designs or product screenshots. Instead, this page highlights my role, design approach, and the human-centered thinking behind modernizing complex enterprise systems. I’d be happy to walk through additional examples of this work and my design process in more detail during an interview.
Role | Timeline | Client | Team | Responsibilities
UX/UI Designer | 2021–2022 | JPRA | PMs - BAs - SME - UX - Developers | UX Strategy - UI Design Guide - Wireframing
Foundation
PRIDS manages large volumes of highly specialized data used to support personnel recovery operations. Due to the extreme high stakes that surround this initiative, it is crucial for the system to be incredibly intuitive so users can navigate complex workflows and access accurate information quickly. The challenge was designing intuitive experiences that simplified information management without compromising the depth and complexity required by mission-critical operations.
Design Process
Discover
-Collaborate with SMEs
-Gather an understanding of system
-Establish system requirements
-Translate complex requirements into user-centered design opportunities
Design
-Sketch Wireframing
-Create UI Design guide for application
-Collaborate closely with the Lead UX Designer to iterate on designs
Validate
-Iterative design reviews
-Heuristic evaluations
-508 Compliance testing
Impact
Working at INCATech was my introduction to the world of government application design. I had never specifically planned to go directly into government, it just happened. But I can say, it made me passionate about designing systems where the work extends beyond the interface and supports the people responsible for critical missions with powerful impacts.
Working in the government sphere challenged me like never before and I have learned so much about how to transform complex workflows and systems into modern user centered designs. This experience sparked my passion for enterprise UX and reinforced my belief that great UX has the power to make a real difference.
Design has the greatest impact when it helps people focus on the mission, not the software.
Beyond the Project: Growing UX at INCATech
As one of INCATech's first UX designers, I partnered with the Lead UX Designer to help establish user-centered design practices across the organization. Together, we advocated for UX throughout the product lifecycle and helped demonstrate the value of human-centered design. To encourage design thinking beyond my project team, I led a presentation during our "Show & Tell" lunch sessions about the importance of storytelling and UX in design projects.
Building better products starts with building a shared understanding.